Privacy Policy

The Shoe Doctor App

Effective Date: 15-07-2026

The Shoe Doctor App ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

a. Personal Information

• Full Name
• Email Address
• Phone Number

b. Order Information

• Order Details
• Shoe Cleaning and Repair Service Selections
• Order Status and History
• Pickup and Delivery Preferences

c. Device & Technical Data

• Device Type and Operating System
• IP Address
• App Usage Data

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process and manage your shoe cleaning or repair orders.
• Provide order tracking and status updates.
• Send notifications regarding your orders.
• Improve our app, services, and customer experience.
• Respond to customer support requests.
• Maintain the security and reliability of our services.

3. Information Sharing

We may share your information:

• With our service providers who help operate the app and process orders.
• When required by applicable law or legal process.
• To protect our legal rights, users, or business.

We do not sell your personal information to third parties.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to protect your information, no method of electronic storage or transmission is completely secure.

5. Data Retention

We retain your information for as long as your account remains active or as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and personal information by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information.
• Update or correct your information.
• Request deletion of your personal data.
• Withdraw consent where applicable.

To exercise these rights, please contact us using the details below.

7. Children's Privacy

The Shoe Doctor App is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Third-Party Services

Our app may use trusted third-party services such as analytics, cloud hosting, or notification providers to improve functionality. These providers process information only as necessary to provide their services.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website with the updated effective date.

10. Contact Us